Operations Manager

About Dodge Construction Network

Dodge Construction Network is committed to providing thorough data and connections essential for the construction industry to foster prosperous communities. With a strong foundation in delivering transformative insights, Dodge empowers its clients to achieve significant business growth and success. Serving influential decision-makers focused on sustainable expansion and trust-based relationships, the company combines proprietary data with advanced software to offer critical intelligence that helps clients excel in their fields. Dodge drives the construction sector forward by converting data into actionable guidance and is recognized as a leader in modern construction solutions.

Key Responsibilities

• Lead and manage a team of 20 to 25 Analysts and Senior Analysts responsible for content research and data enrichment activities.
• Oversee daily assignment distribution, monitor service level agreements (SLAs), and manage performance dashboards to maintain quality standards.
• Serve as the primary reviewer for task accuracy and handle escalations effectively.
• Collaborate with Quality Assurance, Training, and Governance teams to identify process gaps and implement corrective measures.
• Take part in onboarding processes and provide floor training for new employees, including both campus recruits and lateral hires.
• Monitor team productivity metrics and participate in initiatives aimed at optimizing operational processes.

Qualifications and Experience

• Bachelor’s degree in a relevant discipline or equivalent education and professional experience.
• 5 to 8 years of experience in content operations, research, or data enrichment sectors.
• Minimum of 2 years experience in a supervisory or leadership position within a team environment.
• Possess strong analytical capabilities, excellent communication skills, and the ability to mentor team members.
• Familiarity with quality management systems and delivery models driven by key performance indicators (KPIs).

Additional Information

This full-time role requires the candidate to work onsite at the Kochi office. The Operations Manager will report directly to the Director of Data Operations India Content Acquisition.