IT Support Engineer

Role Overview

We are seeking an IT Support Engineer to strengthen day-to-day technology support, asset control, and service reliability across the business. This role focuses on ensuring users receive responsive support, IT assets are properly managed throughout their lifecycle, and support activities meet operational and regulatory expectations in a banking environment.

IT Asset and Lifecycle Management

You will maintain accurate oversight of all IT equipment, including laptops, desktops, printers, IP phones, shared-use devices, and branch-specific hardware. The role includes coordinating hardware procurement, supporting secure disposal processes in line with data sanitization requirements, and handling IT setup for new joiners as well as asset retrieval for employees leaving the organization.

You will also manage shared services such as printer access and physical access systems, including user permissions and usage monitoring.

ITSM and Incident Governance

In this position, you will serve as an escalation contact for service requests, incidents, and change requests within the IT service management platform. A key part of the job is to help drive timely incident resolution, reduce business disruption, and periodically review tickets to maintain service quality and control.

Operational Resilience and Compliance

The role requires regular checks on core IT systems and infrastructure to confirm availability and stability. You will support technology operations in line with MAS Technology Risk Management (TRM) requirements, particularly in areas such as endpoint protection and access management.

You will also take part in Business Continuity Planning and Disaster Recovery exercises to help ensure the IT function is ready to respond effectively during contingency situations.

Documentation and Reporting

Another key responsibility is keeping standard operating procedures current so they reflect actual workflows and any regulatory updates. You will prepare monthly performance presentations and asset utilization reports for management, while also contributing to IT service management improvement efforts and transformation projects as needed.

Requirements

Applicants should hold a bachelor’s degree in Information Technology, Computer Science, or a closely related discipline. The ideal candidate has 5 to 7 years of experience in IT support or IT operations, preferably within banking or financial services in Singapore.

Strong working knowledge of ITSM practices is expected, with ITIL certification considered an advantage. You should be comfortable working with Windows and Mac operating systems, SCCM, Active Directory, endpoint cybersecurity tools, and MDM solutions, and have practical experience troubleshooting both hardware and software issues.

A solid understanding of MAS TRM guidelines is required, along with strong collaboration skills and a service-oriented mindset. The role also calls for a proactive, solution-focused attitude and the ability to support cross-functional initiatives and operational resilience goals.

About the Employer

The organization is a major financial institution in Malaysia with a long-standing entrepreneurial legacy. It offers a wide range of financial services and operates with a digital-first approach, supported by a broad network in Malaysia and a growing regional footprint across Singapore, Hong Kong, Vietnam, Cambodia, and China. The company values diversity, inclusion, merit, continuous learning, and internal talent growth.