Guest Relations Manager

About the company

A highly regarded cake and pastry brand based in Kolkata, with outlets in Salt Lake. The brand is known for cakes, pastries, and desserts, and holds a strong 4.8 customer rating, making it a popular choice for celebrations as well as online cake orders.

Role overview

The Guest Relations Manager will be responsible for maintaining high service standards, addressing customer concerns, and improving the overall guest experience. This role requires a service-oriented professional who can guide teams, coordinate with operations, and help build customer loyalty through consistent service quality.

Key responsibilities

• Manage guest relations activities and ensure customer concerns are handled effectively.
• Address complaints promptly and work toward service recovery that supports a positive guest experience.
• Train, guide, and oversee staff to maintain strong service delivery standards.
• Track guest feedback and use it to identify improvement areas.
• Work closely with operations teams to support smooth service execution.
• Introduce and follow strategies that improve customer satisfaction and repeat business.

Candidate profile

The ideal candidate is a customer-centric Guest Service Manager with proven leadership ability. Prior experience in guest relations, complaint handling, and team supervision is expected. A commitment to creating excellent service experiences is essential.

Eligibility

Candidates with a Diploma in any specialization can apply.

Salary and terms

The role offers an annual compensation of INR 1,75,000 to INR 2,50,000. No additional perks, notice period, or vacancy count were specified in the source.