Event Manager

Role overview

This role is responsible for planning and coordinating property events end to end, with a focus on complex functions. The position ensures smooth communication between sales, hotel departments, and the client across the pre-event, live event, and post-event stages. A key part of the job is to keep handoffs between sales and service seamless while identifying opportunities to increase revenue through upgrades, add-ons, and improved event solutions. In the absence of senior event leadership, the role steps in to support event management and planning operations.

About the employer

Delta Hotels by Marriott is positioned around efficient, purposeful travel experiences for modern guests who value the essentials. The brand is known for warm, composed service and a practical approach that removes unnecessary friction. It is part of Marriott International and continues to expand internationally.

Location and schedule

The job is based in Jeddah, Makkah, Saudi Arabia, at 3243 Al Salam Street. This is a full-time, in-person position.

Key responsibilities

The Event Manager prepares event documentation, coordinates with internal departments and customers, and manages the full event lifecycle to maintain high service standards.

• Resolve event issues and recommend alternate arrangements when needed.
• Lead pre-event and post-event meetings for assigned groups.
• Identify operational risks and work with hotel teams and clients to find practical solutions.
• Manage customer budgets while balancing guest needs and revenue goals.
• Oversee the customer experience from file handoff through post-event closeout and return to sales.
• Conduct required pre- and post-event reviews to align on group requirements and feedback.
• Handle group room blocks and meeting space allocations for assigned events.
• Follow all company standards, procedures, and policies.
• Recognize team contributions and celebrate successful outcomes.
• Promote products and services during the event cycle to grow revenue.
• Take part in site visits and support the sales process when needed.
• Act as the communication link between field sales and the customer before, during, and after the event.
• Track event profitability and manage revenue performance.
• Forecast sleeping room pickup and event revenue, including catering and audio-visual income.
• Review billing and payment details with clients.
• Collect guest feedback on service quality and product standards.
• Respond to guest concerns and complaints professionally.
• Maintain visible customer contact throughout the event process.
• Follow up with clients after events are completed.
• Welcome customers during the event phase and coordinate the handoff to operations for execution.
• Continuously look for ways to improve service delivery.
• Set a strong example in guest relations.
• Review guest comments and satisfaction results with the team.
• Communicate event details clearly with internal and external stakeholders, both verbally and in writing.

Experience and education

Applicants should have either a high school diploma or GED plus 2 years of experience in event management or a related field, or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline with no prior work experience required.

Employment and job details

This is a management-level, full-time role. It is not remote.

Equal opportunity statement

The employer is committed to equal opportunity and welcomes applicants from all backgrounds. Selection is based on merit and business need, without discrimination on any protected basis, including disability, veteran status, or any other status protected by law.