Real Time Coordinator

Role overview

The Real Time Coordinator will oversee live operational support for drilling and industrial data monitoring setups. This role keeps communication flowing between operations teams, customers, rig staff, and technical support so that real-time services stay available and incidents are handled quickly.

You will be accountable for service continuity, escalation handling, quality of support, and coordination across a round-the-clock support environment.

What you will do

• Handle real-time support coordination for assigned drilling rigs and customer environments.
• Track the condition of live data acquisition and visualization systems.
• Maintain uninterrupted coverage and ensure prompt action when incidents or outages occur.
• Manage shift transitions and make sure handovers are completed smoothly.
• Serve as the main coordination contact during operational incidents and data interruptions.
• Monitor tickets through to closure and follow up on resolution progress.
• Escalate urgent issues to the right technical or leadership teams.
• Share timely updates with stakeholders and customers.
• Liaise with customer representatives, rig crews, drilling teams, and technical support groups.
• Carry out follow-ups on operational issues and provide regular service updates.
• Support customer meetings, operational reviews, and reporting work.
• Work with Real Time Data Administrators and technical teams to maintain data quality and system availability.
• Identify interruptions in data flow and coordinate corrective action.
• Assist with maintenance planning, upgrades, and scheduled downtime.
• Prepare shift summaries, incident reports, operational reports, and KPI trackers.
• Maintain logs, escalation records, and service documentation.
• Support SLA monitoring and compliance reporting.
• Follow company HSE, cybersecurity, and operational procedures.
• Contribute to process improvement and operational optimization efforts.
• Help spread operational best practices across the support team.

Requirements and experience

• Bachelor’s degree in Petroleum Engineering, Mechanical Engineering, Computer Science, Electronics & Instrumentation, Information Technology, or a similar technical field.
• 4 to 8 years of relevant experience.
• Working knowledge of real-time drilling data systems and associated operational workflows.
• Familiarity with WITS and WITSML protocols.
• Exposure to OPC UA and Modbus communication protocols.
• Understanding of real-time data aggregation and visualization platforms.
• Knowledge of rig instrumentation and operational monitoring systems.
• Awareness of drilling operations and key drilling parameters.
• Experience with incident management and ticketing tools.
• Basic networking and troubleshooting skills.
• Understanding of SLA management and operational reporting.
• Prior experience in real-time operations centers or drilling support environments is preferred.
• Strong coordination, communication, and stakeholder management skills.
• Good problem-solving and decision-making ability.
• Comfortable handling high-pressure operational situations.
• Highly organized, detail-oriented, and able to manage multiple tasks at once.
• Ability to work in a 24/7 rotational shift setup.
• Experience supporting major drilling operations or upstream oil and gas projects is an advantage.
• Exposure to cybersecurity practices in operational technology environments is beneficial.
• Knowledge of cloud-based operational platforms and analytics systems is useful.
• Experience in customer-facing support or service delivery roles is preferred.
• ITIL or an incident management certification is an added plus.

KPIs

• Operational uptime and service availability.
• Incident response speed and escalation efficiency.
• SLA adherence.
• Customer satisfaction.
• Accuracy of operational reporting.
• Effectiveness of shift handovers.
• Reduction in mean time to resolution (MTTR).

About the company

The organization brings more than 150 years of combined industry experience to help customers achieve long-term success in the oil and gas sector.

It supports drilling and production operations across regions worldwide through technical expertise, advanced equipment, and operational support.

The company describes itself as a global team focused on purposeful innovation, better service delivery, and delivering for customers on time and on budget.

Work arrangement

This is a full-time onsite role based in Kochi, Kerala, India.

Additional notes

The role requires participation in 24/7 rotational shift support.

No stipend or salary figure was provided in the source.