Lifeguard

About the Company

Raffles Hotels & Resorts is a heritage luxury brand with roots dating back to 1887. Known for landmark destinations and highly curated guest experiences, it blends cultural richness, thoughtful service, and respect for local communities, history, and the environment.

Fairmont Hotels & Resorts is part of a global hospitality network with 90 operating properties and 34 additional projects underway across 30 countries. Its portfolio spans iconic locations from Hawaii and Canada to London and the United Arab Emirates.

At Raffles Doha and Fairmont Doha, both housed within the iconic Katara Towers, two distinctive luxury brands come together to create exceptional hospitality experiences. Raffles Doha is defined by intimate luxury, bespoke service, and refined elegance, while Fairmont Doha brings contemporary style, energetic guest experiences, and a strong sense of place.

Working here means joining a culture that values individuality, develops talent, and encourages colleagues to deliver memorable experiences every day.

About the Application Process

After submitting your application, you will receive an email from the employer’s assessment partner asking you to create a profile and complete a questionnaire. Completing this step is required for your application to be reviewed, as it helps assess both role fit and alignment with the organization’s luxury service culture.

Role Overview

The selected candidate will serve as a Lifeguard at Raffles Doha and Fairmont Doha, responsible for maintaining safety, awareness, and guest care across all swimming and recreational water areas. The role calls for constant vigilance, prompt response to incidents, and polished service delivery that reflects the standards of both brands.

You will help ensure that guests enjoy a secure and calm leisure environment by actively supervising aquatic areas, assisting guests with care, and responding professionally when situations arise. Your attention to detail, composed approach, and visible presence will support a premium pool experience built on confidence and peace of mind.

Key Responsibilities

The role includes the following duties:

• Keep uninterrupted watch over all pool and water recreation areas to ensure guest safety is maintained to premium brand standards.
• Regularly inspect aquatic areas, identify risks early, and act quickly in urgent situations or emergencies.
• Provide discreet, courteous, and reassuring guest assistance while maintaining a composed professional demeanor.
• Stay fully informed about pool facilities, operating practices, safety rules, and leisure services so guests can be guided accurately.
• Work in close coordination with Front Office, Housekeeping, Engineering, Security, and Wellness teams to support a smooth and safe guest journey.
• Check that all rescue and safety equipment is available, well maintained, and compliant with required standards.
• Explain pool rules and safe-use guidelines to guests in a respectful, service-oriented manner.
• Handle guest issues or incidents efficiently and empathetically, ensuring proper escalation, documentation, and follow-up.
• Monitor water conditions, surroundings, and the overall appearance of the pool area to preserve safety and presentation standards.
• Prepare accurate incident records and other required documentation according to hotel policies and regulations.
• Protect guest confidentiality and consistently follow brand procedures and operational guidelines.
• Contribute to day-to-day operational tasks and help maintain an organized, team-focused leisure environment.
• Reflect the service philosophy of Raffles & Fairmont Doha through every guest interaction.

Qualifications and Requirements

To be successful in this role, candidates should bring the following:

• Experience as a Lifeguard, Pool Attendant, Recreation Attendant, or in a comparable role within a luxury hotel or premium leisure setting is preferred.
• Strong situational awareness and the ability to maintain continuous focus on guest safety in aquatic environments.
• Good spoken English; knowledge of additional languages is beneficial when serving an international clientele.
• Strong people skills, with a calm, confident, and approachable manner.
• The ability to communicate safety instructions clearly while maintaining a warm and polished service style.
• Comfort working in a busy, fast-moving leisure environment without losing attention to detail.
• Good physical condition and the ability to react quickly in emergency situations.
• Strong teamwork skills and the ability to collaborate effectively with Recreation, Front Office, Security, and Engineering teams.
• Basic familiarity with pool operations, safety protocols, and facility upkeep standards is an advantage.
• A dependable, responsible attitude and commitment to safety and brand compliance.
• Flexibility to work rotating shifts, including weekends and public holidays, based on operational needs.
• A commitment to the brand promise of luxury service and professionalism in all interactions.
• The ability to contribute to an inclusive workplace where people feel respected and valued.
• A supportive mindset that helps create an environment where colleagues are empowered and recognized.

Employee Benefits

Team members receive a range of colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont and Raffles properties, dining and wellness discounts, and other lifestyle benefits designed to support and reward employees.

Company Values

• Respect: Recognizing the individuality, ideas, and needs of others with fairness and dignity.
• Excellence: Creating genuine connections and making people feel valued and special.
• Belonging: Celebrating differences and supporting one another as a team.
• Empowerment: Taking initiative and anticipating moments that create memorable experiences.
• Integrity: Building trust through authenticity and mutual respect.

Diversity & Inclusion

The employer is committed to maintaining an inclusive workplace where people from all backgrounds are encouraged to apply and can thrive.