Dispatch Agent

About the company

FedEx is a leading global express transportation business with service across more than 220 countries and territories. The organization is built around helping people and businesses move important shipments reliably, and its workforce of around 530,000 people reflects the scale and diversity of its global operations.

Role overview

As a Dispatch Agent, you will help keep daily courier operations running smoothly by planning routes, allocating work, tracking deliveries, and supporting issue resolution. The role is based in Baden-Württemberg, Germany and operates on a full-time, onsite basis.

Key responsibilities

• Plan courier schedules and delivery routes.
• Assign work across couriers in a way that supports station efficiency and operational targets.
• Track the daily delivery process and keep systems updated with accurate pick-up and delivery information.
• Assist couriers with operational questions and help resolve day-to-day issues.
• Reach out to customers when extra details are needed or when service concerns must be communicated.
• Escalate issues from the delivery cycle to management and prepare reports on productivity, shipment volumes, and station performance.

What you should bring

• Previous experience coordinating a team in a busy transport or dispatch setting is beneficial.
• Comfort using Microsoft Office and general PC tools.
• Strong familiarity with geography.
• Careful, detail-oriented working style with a strong focus on accuracy.
• Good problem-solving ability, along with planning and organizing skills.
• Clear communication skills and the ability to work effectively with different stakeholders.
• Good time management for both individual and team work, especially in a high-pressure environment.

What the employer offers

• Competitive compensation package.
• Training at the start of the role and practical learning on the job.
• Access to learning resources, including online language courses, to support professional growth.
• Tuition assistance for roles on a permanent contract.
• Employee assistance support for you and your family during difficult life situations.
• Reduced-rate shipping for employees.
• Strong long-term career development opportunities.
• The opportunity to work for a globally recognized and highly trusted brand.

Compensation and terms

Pay is governed by the applicable regional collective bargaining agreement, along with any valid arrangement for benefits above tariff. A specific salary amount was not provided.

Equal opportunity and culture

The company states that it is an equal opportunity employer and supports a diverse, inclusive workforce with growth opportunities for all. Its working philosophy emphasizes people, service, and profit, and it aims to create a workplace that encourages innovation, quality service, wellbeing, and contribution from team members.