Customer Service Associate

Role OverviewAstrotalk is looking for a Customer Service Associate in Noida to support users through phone, chat, and email interactions. The role involves responding courteously, understanding concerns, and helping customers reach the right resolution.Key ResponsibilitiesRespond to customer questions and concerns over calls, chats, and emails in a professional and courteous way.Assess the customer’s issue and guide them toward the most appropriate solution.Escalate cases that need specialist attention or cannot be resolved at the first level.Keep responses timely and make sure each case is followed through until closure.Record interaction details and status updates for reference and tracking.About the CompanyAstrotalk is an online astrology consultation platform where users can connect live with astrologers by call or chat and discuss a wide range of personal topics, including relationships, marriage, career, and health.