Content Strategist (Fixed-Term Contract)

About the role

This position sits within gTech’s Users and Products team, which focuses on helping people get the most value from Google products. The team supports users and partners worldwide by sharing user insights across the wider organization, improving customer and product experiences, and contributing to launches across Google’s consumer ecosystem.

As the Content Strategist, you will define the overall help and support approach for users and customer care agents across multiple content channels such as help centers, agent knowledge bases, and multimedia formats. The role calls for close partnership with global stakeholders across different time zones, so flexibility in working hours is important to support overlap with other regions when needed.

Google offers compensation based on job-related skills, experience, and relevant education or training. In Ireland, the pay range for this role is €90,000 to €92,500 per year, plus a 15% bonus target.

Minimum qualifications

• A bachelor’s degree or comparable hands-on experience.
• At least 6 years of background in content strategy, content management, or content design.
• Experience working with varied content formats such as personalized, interactive, motion-based, or AI-related content, along with experience design and content quality moderation.
• Proven ability to lead urgent, time-critical projects while managing shifting priorities.
• Experience developing content plans, reviewing metrics, and presenting content performance results.

Preferred qualifications

• At least 5 years of experience managing projects and working with analytics, software coding, or client-side web technologies.
• Exposure to global teams and outsourced content production workflows.
• Comfort using AI-powered tools for content management, editing, or publishing.
• Ability to influence senior stakeholders and collaborate effectively with cross-functional teams.

Responsibilities

• Partner with the Production team to create and deliver accurate, useful, and high-quality content across all supported locales and channels, including overseeing AI-assisted content creation or publishing tools where relevant.
• Work with stakeholders on content project management and approvals, serve as the primary point of contact for how content can support product changes, business objectives, and priorities, and represent user needs with executive product partners and product managers or engineers.
• Identify ways to improve content and related workflows or multimedia through data, best practices, and experimentation, and measure the impact of support content for one or more products or product areas.
• Shape content experiences for users so they align with product and support objectives, using customer understanding, industry data, technical constraints, and journey insights.

Equal opportunity and accommodations

This employer is committed to providing equal employment opportunity. Applications are considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or criminal history where permitted by law. Reasonable accommodations are available for applicants who need support during the hiring process.