Associate Account Manager

About the Company

Fresha is a technology platform built for the beauty, wellness, and self-care industry. It supports businesses such as salons, barbers, spas, medspas, fitness studios, and health practices with software and financial tools that help them manage daily operations and customer relationships.

Used by hundreds of thousands of professionals and businesses globally, the platform powers appointment booking, payments, customer data, marketing, loyalty, product inventory, and team management. It also helps partner businesses generate more bookings and revenue through consumer discovery, mobile apps, and integrations with major tech platforms.

The company is headquartered in London and operates across North America, EMEA, and APAC.

Role Summary

The Associate Account Manager will support partner growth by managing onboarding, handling ongoing account relationships, and working closely with commercial, marketing, and product teams. This position combines implementation work with account management and is suited to someone who performs well in a fast-moving environment and enjoys making a measurable commercial impact.

Key Duties

• Take ownership of pre-launch planning and go-live coordination to bring partners onto the platform successfully.
• Split time evenly between onboarding/project work and active account management.
• Maintain strong, lasting relationships with a focused portfolio of partners through regular communication and quarterly business reviews.
• Support partner success by helping them get the most value from the platform, with an emphasis on retention and monetization rather than only selling.
• Keep a structured and consistent outreach rhythm to reduce churn and keep accounts active after onboarding.
• Work across internal teams to ensure a smooth journey from sale to launch and beyond.

Requirements

• At least 2 years of experience in account management, implementation, or customer success, with strong exposure to onboarding and project coordination.
• Solid project management ability, including handling pre-scopes, deadlines, and technical setup needed to launch clients efficiently.
• A customer-first mindset and genuine interest in helping partners solve problems and succeed.
• Excellent organization skills and the ability to manage multiple priorities during go-live while still maintaining close relationships with existing accounts.
• Experience in SaaS or SMB environments, especially where retention and commercial results matter, is advantageous.
• Comfort with high-volume account work and cross-functional collaboration.

Additional Qualifications

• Experience selling more than one product at the same time is a plus.
• Familiarity with CRM tools, especially HubSpot, is an added advantage.

Interview Process

• Screening call of 30 minutes with the Talent Team.
• First interview of 30 minutes with the Head of Account Management.
• Second interview of 30 minutes with a Commercial Leader.
• Final 45-minute interview with the Heads of Account Management and the General Manager.
• The company aims to finish the interview process and share feedback within 3 to 4 weeks.
• Applications are reviewed manually, and although the goal is to assess them within 7 days, review times may occasionally be longer due to volume.

Benefits

• 25 days of flexible leave.
• Pension plan with up to 5.95% employer match.
• RRSP matching at 3% employer contributions.
• Health insurance fully covered by the employer.
• Wellness products and services through Perkbox.
• Free counseling support.

Inclusive Hiring

The company fosters a workplace where people from all backgrounds feel welcome and able to contribute fully. Candidates are considered fairly regardless of race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or other protected characteristics applicable in the hiring location.

If you need any accommodations during the interview process or after joining, the team encourages you to share those needs so support can be provided.

AI in Hiring

Artificial intelligence tools may be used to support parts of the recruitment process, such as reviewing applications, analyzing resumes, and checking for possible inconsistencies in submitted information. These tools assist recruiters but do not replace human judgment, and final hiring decisions are made by people. Candidates can request more information about how their data is handled.