Vendor Manager

About the company

The organization is a technology-driven investment platform focused on single-family rental homes. Its goal is to improve the rental housing system for everyone by combining real estate investing expertise with modern software and services.

The business has grown to more than 750 team members and operates with a collaborative, execution-oriented culture. Recent milestones include a Series E funding round of $240 million, expansion through the acquisitions of Stessa, RentPrep, and Mynd, and an ownership stake in Casago to broaden support for both long-term and short-term rental investment services.

Role overview

The Vendor Manager plays a key role in building strong partnerships with third-party maintenance vendors across a portfolio of single-family homes. This position is responsible for creating and managing a vendor network that supports Repairs and Maintenance, Turn, and Renovation work while improving performance against KPIs and SLAs. The role calls for a strategic, analytical professional with deep experience in vendor relationship management.

Key responsibilities

• Develop and maintain productive relationships with third-party maintenance vendors.
• Create and manage a vendor base that can support Repairs and Maintenance, Turn, and Renovation requirements.
• Improve vendor results against defined KPIs and ensure SLA compliance.
• Promote and increase use of the vendor portal.
• Use reporting and analytics to guide operational decisions and improve performance.
• Visit markets to assess vendor quality, build relationships, and evaluate potential new partners.
• Share vendor performance feedback on a monthly and quarterly cadence.
• Identify sourcing gaps, prioritize needs, and recruit additional vendors where required.
• Negotiate pricing structures that support cost efficiency.
• Represent vendor concerns and feedback to internal teams to support clear communication.
• Assist the internal operations team and adapt to changing operational demands.
• Track, document, and resolve escalations.
• Work collaboratively across functions in a team-based environment.

Qualifications

• At least 5 years of experience building, leading, and expanding vendor relationships.
• Background in residential Repairs and Maintenance field operations.
• Strong analytical ability to assess performance and evaluate fair, effective pricing.
• Excellent planning, organizational, and delivery skills, including comfort in high-pressure situations.
• High attention to detail.
• Ability to communicate clearly with internal stakeholders and external customers.
• Strong interpersonal skills and the ability to work with regional employees, field teams, office staff, executive leaders, and external customers.
• Ability to thrive in a fast-moving startup environment.
• Comfort using technology and digital tools.
• Experience using reporting to make data-informed decisions.
• Proficiency with Google Workspace, including Docs, Sheets, and Slides.

Travel

This role requires travel up to 3 days per week, twice each month.

Location

Phoenix, Arizona.

Compensation

The expected annual base salary for this position is between $80,000 and $90,000. Final pay may vary depending on experience, skills, interview performance, and location. Base salary is only one part of the total compensation package.

Benefits

• Generous paid time off policy
• 12 paid holidays
• Volunteer time off
• Paid parental leave
• 401(k) program
• Wellness support and home office/cell phone subsidies
• Comprehensive health, dental, and vision coverage, plus additional benefits

Work authorization and selection conditions

• Candidates must be legally authorized to work in the United States.
• Visa sponsorship is not available for H-1B applicants at this time.
• Any employment offer depends on successfully completing a background check.

Equal opportunity statement

The employer is committed to equal employment opportunity and makes hiring, evaluation, promotion, training, and termination decisions without regard to protected characteristics such as race, religion, color, sex, age, national origin, ancestry, sexual orientation, disability, gender identity or expression, pregnancy-related conditions, marital status, height, or weight.