Store Manager

Job purpose

This role is accountable for managing store profitability, improving sales through strong day-to-day operations, delivering high-quality customer service, keeping the team motivated and retained, and ensuring that all store activities follow company standards.

Education qualifications

Graduation or post-graduation is required.

Key responsibilities

• Build store-level sales plans and targets that support broader business goals.
• Track and improve gross margin, stock on hand, segment and brand mix, discount control, and other business measures as per strategy.
• Put in place standards for productivity, quality, customer service, and operational execution.
• Suggest product lines and maintain the right merchandise assortment.
• Strengthen sales performance, margins, shrinkage control, inventory handling, and cost efficiency.
• Oversee commercial processes and ensure compliance with statutory requirements.
• Monitor team performance and encourage collaboration across store staff.
• Spot future leaders and build capability for key roles.
• Act on customer feedback to enhance service quality and internal processes.
• Keep track of competitors and manage customer complaints/escalations effectively.
• Plan and execute local campaigns and promotions in line with the marketing calendar.
• Encourage a customer-first mindset across the store.

Key performance indicators

• Business management metrics such as gross margin, stock on hand, and segment/brand mix.
• Discount control.
• Brand share.
• Finance-related measures including paper/card VM implementation.
• Achievement against targets for numbers, RCP, attachment, and EOL.
• Customer experience indicators such as VOC participation, score, SQA, complaints, and loyalty cards.
• People management.
• Business judgment covering profitability and competition.
• Jio business outcomes including activations, recharges, and CAF rejections.

Job requirements

• Strong operational effectiveness.
• Sound finance management capability.
• Analytical thinking and problem-solving ability.
• Results-driven approach.
• Commitment to self-development.
• Emotional intelligence.
• Customer service orientation.
• People management skills.
• Clear communication.
• Ability to work well in a team and collaborate effectively.