Project Manager

Company Overview

SmartSimple, Foundant Technologies, and GivingData work together to help mission-led organizations manage information, workflows, and outcomes through a broad suite of software products. Their platform supports grant management, community foundations, process automation, and data collaboration for nonprofits, charitable organizations, corporations, and public-sector teams. Following the merger of the three businesses, the organization has expanded its ability to deliver flexible, innovative tools that help customers create greater impact.

Role Summary

The Project Manager for the Philanthropy Professional Services team will lead customer onboarding, implementation, and expansion initiatives for foundations, nonprofits, grant-making organizations, and social impact networks using the company’s SaaS platform. The role is focused on helping customers use the technology to simplify grant-making, improve donor engagement, measure program outcomes, and strengthen mission results. This person will work closely with Customer Success, Product, Engineering, and Sales to deliver high-quality outcomes aligned with customer goals.

Work Setup

This is a remote-first role, offering flexibility to work from where you are most productive while staying connected through digital collaboration tools. The company operates with global teams supported by office hubs and virtual working practices. Its headquarters are in Bozeman, Montana, Toronto, Canada, and Dublin, Ireland, and employees may work remotely or from office locations depending on need and preference.

What You Will Handle

• Take ownership of implementation projects from kickoff through launch and the handover to Customer Support.
• Build detailed project schedules, milestones, and resource plans based on customer needs.
• Align internal technical experts, consultants, and customer stakeholders to keep delivery on track.
• Track progress closely and manage risks, issues, and dependencies before they become blockers.
• Provide regular, clear status updates to both customers and internal teams.
• Act as the main customer contact throughout the implementation journey.
• Run workshops, discovery meetings, and requirement-gathering discussions.
• Explain technical information in a practical, business-friendly way.
• Set and manage expectations, scope, and priorities to maintain alignment during the project.
• Prepare executive-level steering committee materials.
• Check that configured solutions satisfy business requirements and follow implementation best practices.
• Work with solution architects, technical consultants, and engineering teams to remove delivery blockers.
• Oversee data migration, integrations, and user acceptance testing.
• Ensure work is delivered using approved implementation methods and quality standards.
• Share customer feedback with Sales, Product, and Support to help improve future delivery.
• Support pre-sales activities with Sales and Digital Transformation teams by helping with scoping, estimates, and proposals.
• Complete structured handoffs to Customer Success and Support after go-live, including documentation.
• Contribute ideas and updates to improve templates, playbooks, and implementation processes.
• Look for ways to increase efficiency, scale delivery, and improve customer outcomes.

Experience and Skills Needed

The role calls for 3 to 7+ years of project management experience, ideally in SaaS, software implementation, or IT services. Candidates should understand SaaS delivery models, data migration, integrations, and cloud-based technology. Strong coordination skills are needed to manage several projects at once in a fast-moving environment. Excellent communication, facilitation, and stakeholder management abilities are essential, along with the ability to convert business needs into practical technical actions.

Preferred Background

Professional certifications such as PMP, CSM, PRINCE2, or similar are preferred. Experience in a Professional Services or Customer Success environment is also an advantage. Familiarity with API integrations and data mapping concepts will be useful, as will prior work with enterprise SaaS products such as CRM, ERP, HRIS, security, or analytics platforms.

Success Measures

• Projects delivered on time and within budget.
• Strong customer satisfaction and implementation NPS results.
• Core product features adopted by the time of go-live.
• Low churn risk during the move to Customer Success.
• Better efficiency and consistent use of the implementation methodology.

Benefits and Culture

• The organization places a strong emphasis on innovation and making a positive difference in the world.
• Competitive pay and benefits are offered, including tuition support, lifestyle reimbursements, and tailored mindfulness and fitness initiatives.
• A Flexible PTO policy gives employees more control over their time and well-being.
• The merger creates wider opportunities for collaboration, exposure to varied projects, and learning across teams and industries.
• There are opportunities for career growth, internal movement, and leadership development.
• The role offers autonomy and ownership, encouraging independent thinking and creative problem-solving.
• Employee recognition is an important part of the culture.

Equal Opportunity and Accommodation

The employer is an equal opportunity organization and welcomes applications from all qualified candidates. Hiring decisions are made without regard to race, color, citizenship, religion, sex, marital or family status, sexual orientation, gender identity, Indigenous status, age, disability, or the need for accommodation. Support is available during the interview and employment process for candidates who require accessibility accommodations. Requests can be made through the recruitment contact provided by the employer.