Order Processor

About Yubico

Yubico develops advanced passkeys and hardware security keys that help people log in securely with less friction. Founded in 2007 by Stina and Jakob Ehrensvard, the company is publicly listed on Nasdaq Stockholm Main Market under YUBICO. Its products are used by major global brands, public sector organizations, and millions of people in more than 160 countries. Yubico operates internationally with team members across 14+ countries and offices in Stockholm, Santa Clara, and Singapore. Through its Secure it Forward initiative, the company also donates YubiKeys to groups supporting at-risk individuals.

What Yubico Offers

The organization emphasizes inclusion, employee belonging, and community through Employee Resource Groups and a culture that encourages every voice to be heard. It also values social connection, with a connected virtual environment and active internal communities. The company highlights its mission-driven, collaborative culture and its commitment to making the internet safer for everyone.

Role Overview

The Order Processor will manage customer orders from start to finish across Salesforce (SFDC), NetSuite, and the YubiKey as a Service (YaaS) Customer Portal. This role is responsible for checking order accuracy, confirming product details, pricing, payment terms, and supporting documentation, while serving as the operational link between Sales, Product, Support, Customer Success, Solutions Engineering, Deals Desk, Finance, Production, Planning, Logistics, Inventory, and Fulfillment teams.

Key Responsibilities

• Enter, validate, and process customer purchase orders accurately in SFDC, NetSuite, and YaaS, including product configuration, pricing, payment terms, and required documents.
• Work closely with Deals Desk, Sales, Finance, Production, Logistics, and Fulfillment to identify discrepancies and resolve order exceptions.
• Track orders from creation through delivery, respect shipping lead times, and share timely updates when delays arise.
• Oversee the purchase order lifecycle and handle returns in line with company procedures.
• Respond to incoming order-related support requests while maintaining a positive customer experience.
• Develop and update standard operating procedures and work instructions to create consistent processes.
• Spot bottlenecks in the workflow and introduce improvements that increase efficiency.
• Keep stakeholders informed with prompt status updates and escalate issues to the Sr. Manager, Order Management — US when needed.

Requirements

• At least 5 years of experience in order processing, order management, or a similar operations function.
• Background working cross-functionally with Sales, Finance, Customer Support, and Logistics teams.
• Strong working knowledge of NetSuite, Salesforce, SFDC Service Cloud, Magento, and Stripe.
• Comfortable using Office and Google Workspace tools such as Docs, Sheets, and Slides.
• Proven ability to create SOPs and drive process improvements.
• Highly detail-focused, organized, service-oriented, and analytical, with solid problem-solving ability and a willingness to learn.
• Excellent written and verbal communication skills.
• Must live in the San Francisco Bay Area and be able to work from the Santa Clara, CA office five days per week.

Benefits and Rewards

Yubico provides a strong benefits package designed to support overall well-being. Health coverage includes dental and vision, with the company paying 100% of the employee premium and 85% of family coverage. The retirement plan includes a 401(k) dollar-for-dollar match up to 6% with a maximum of $6,000 per year and immediate vesting. Additional benefits include a $1,200 wellness reimbursement (prorated by start date and taxable if used), a $3,000 annual learning and development stipend, mentorship opportunities, 15 vacation days, 10 holidays, 7 sick days, paid parental leave of 8 weeks for all parents and an additional 8 weeks for birthing parents, and commuter benefits.

Compensation

The salary range for this Bay Area-based role is USD 32 to USD 40 per hour. Final pay will depend on job-related knowledge, skills, experience, and location.

Equal Opportunity and Employment Notes

Yubico is an equal opportunity employer and considers all candidates without regard to protected characteristics. The company also participates in E-Verify. It does not accept agency resumes or referrals and is not responsible for fees tied to unsolicited submissions.

Privacy Notice

Personal information submitted during recruitment is used to manage the hiring process, including applications, interviews, assessments, and candidate selection, as well as onboarding where needed. Data may also be used before employment is offered and may be shared with Greenhouse Software Inc. for processing under Yubico’s privacy requirements. Applicants can request deletion of their information or opt out of future contact by reaching the company at [email protected]. Providing personal data is voluntary, but necessary for participation in the talent community and consideration for opportunities.