IT Support Engineer

Role overview

Advance HER Nature Foundation is looking for a dependable and technically capable IT Support Engineer to keep its everyday technology environment running smoothly. The position focuses on helping staff with technical issues, supporting core IT systems, and making sure hardware, software, and network resources remain available and functional.

The role covers both first-level and second-level support. You will investigate and resolve problems related to devices, applications, and connectivity, and pass on more complex issues when needed. The job also involves setting up, configuring, and maintaining operating systems, business applications, and equipment such as laptops, desktops, printers, and mobile devices.

In addition, the position includes administering user accounts and permissions, supporting email and collaboration platforms, tracking system health, and following good IT security practices. You will also contribute to system updates, patching, backups, basic network checks, documentation, and asset management, while helping with employee onboarding and exit processes.

Key responsibilities

• Provide daily technical support to internal users and help keep IT operations stable.
• Handle first-line and second-line support cases, identify root causes, and resolve or escalate issues appropriately.
• Set up and maintain operating systems, applications, and end-user devices including laptops, desktops, printers, and mobile equipment.
• Manage user accounts, permissions, and access controls.
• Support email services, collaboration tools, and remote support solutions.
• Monitor system performance and assist with troubleshooting hardware, software, and network problems.
• Support upgrades, patch deployment, backup routines, and basic network maintenance.
• Maintain accurate IT records, documentation, and asset inventories.
• Help onboard and offboard employees from an IT access and equipment perspective.
• Guide users on the effective use of IT tools, systems, and support processes.
• Contribute to process improvements, incident handling, and service level delivery.

Requirements

• A bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a similar field.
• Working knowledge of Windows, macOS, and Linux, along with standard business software.
• Solid understanding of computer hardware, networking basics, and common IT infrastructure concepts.
• Ability to troubleshoot software, hardware, and network-related issues in a structured way.
• Basic awareness of IT security, user access control, and data protection practices.
• Experience with helpdesk or ticketing systems is helpful.
• Familiarity with email platforms, cloud collaboration tools, and remote support software is an added advantage.
• Strong analytical, problem-solving, and diagnostic abilities.
• Clear communication and good customer service skills.
• Capability to manage several support requests and work well under pressure.
• Strong attention to detail.
• Ability to work independently as well as collaboratively within a team.
• Adaptable, proactive, and eager to keep learning and building IT skills.

Eligibility

This role is suitable for candidates with a relevant degree and practical knowledge of end-user support, device maintenance, and basic infrastructure troubleshooting. Applicants who are comfortable working remotely, coordinating with users across the organization, and handling a mix of technical and service-oriented tasks can apply.

Additional information

This is a part-time remote role based in Singapore. The employer is seeking someone who can work in a fast-paced environment, communicate effectively with both technical and non-technical users, and support ongoing operational continuity.