IT Support Engineer

Overview

This opportunity is for an ICT Support Engineer to join a public sector organisation in Dublin 2. The position is fully onsite and offered as a long-running contract, starting with an initial term of 24 months and good potential for renewal. It is suited to someone who wants steady contract work, wider technical exposure, and experience in a structured support environment.

Role summary

You will provide practical support across end-user devices, Microsoft-based systems, endpoint tools, and daily ICT operations. The work sits in a collaborative public sector setting and focuses on keeping IT services responsive, secure, and dependable.

Key duties

• Deliver first- and second-line support for hardware, software, and user-facing technology issues.
• Handle Microsoft 365 administration tasks, including account support and troubleshooting.
• Support directory services such as Active Directory and Entra ID.
• Set up, deploy, and maintain desktops, laptops, and other endpoint devices.
• Assist with endpoint management and device lifecycle work through Intune and similar tools.
• Resolve Windows desktop and operating system problems.
• Help with account creation, permissions, and access control.
• Assist with diagnosing networking and connectivity issues across LAN, WAN, WiFi, and VPN.
• Support device security, patching, and compliance-related tasks.
• Track incidents and service requests through a ticketing platform.
• Work with internal teams and external vendors to progress and resolve issues.
• Keep technical records up to date and contribute to ongoing service improvements.

Requirements

• At least 2 years of experience in ICT support, desktop support, service desk, or infrastructure support roles.
• Solid hands-on experience supporting Microsoft 365 administration.
• Practical knowledge of Windows desktop environments.
• Experience working with Active Directory and/or Entra ID administration.
• Exposure to Intune, endpoint management, or device deployment solutions.
• Experience using ticketing systems in an SLA-focused environment.
• Good understanding of networking basics and troubleshooting methods.
• Strong communication skills and a customer-focused approach.
• Desirable: experience with Azure environments.
• Desirable: ITIL certification or exposure to service management practices.
• Desirable: experience in public sector, education, or other regulated settings.
• Desirable: familiarity with security and patch management processes.

Additional information

This is a long-term public sector contract based in Dublin city centre. The assignment begins with an initial 24-month period and has strong extension potential. It offers broad exposure to Microsoft technologies and end-user support, along with the chance to build both technical and contract experience in a stable environment.

Work location

The role is fully onsite in Dublin 2, County Dublin, Ireland.