General Manager

Role overview

Atlantic Arcade, part of the Coastline Gaming group, is seeking a General Manager for its Tramore, County Waterford venue. This is a full-time, on-site role of 45 hours per week, with shifts arranged across operating hours, including evenings and weekends. The position sits within a small retail operations team in a busy, customer-focused entertainment environment.

Coastline Gaming has spent more than four decades operating land-based casinos and expanding its online brands. The business is multi-channel and strongly focused on delivering a high-quality experience for players while promoting responsible enjoyment of its products and services.

This is a people-first management role suited to someone who stays composed under pressure, communicates well, and takes pride in doing the job properly.

What you will be responsible for

• Overseeing the everyday running of the club and ensuring operations remain safe, welcoming, and well controlled.
• Leading, supporting, and developing retail staff while creating a culture based on trust and respect.
• Hiring, training, and coaching team members, including helping strong performers progress into larger roles.
• Providing coaching in the moment to maintain a consistently strong customer experience.
• Maintaining venue standards, including uniform compliance and cleanliness expectations.
• Managing promotional activity and working with the marketing team by sharing weekly feedback.
• Handling cash flow and daily takings, with full training on internal systems provided.
• Reviewing weekly and monthly performance figures and identifying practical improvements.
• Controlling spend within the agreed budget and helping the team understand how their actions affect results.
• Carrying out other related duties as needed, since the listed responsibilities may change over time.

What the employer is looking for

• A minimum of 2 years of management experience in retail, hospitality, or another customer-facing setting.
• Strong people leadership skills, with the ability to motivate and develop others.
• Good organisational ability, including planning, prioritising work, multitasking, and meeting deadlines.
• A commercially minded approach and confidence working with figures and performance data.
• A calm, professional manner when dealing with difficult or demanding situations.
• Comfort using IT tools, especially Microsoft Word and Excel, along with a willingness to learn in-house systems.
• Applicants must be at least 18 years old.
• Prior gaming-sector experience is not necessary, as training will be provided.

What is offered

• Comprehensive training, including full support in learning the gaming industry and internal systems.
• A competitive pay and benefits package.
• The opportunity to help shape a brand-new venue from its early stages.
• The backing of a stable employer with more than 40 years in the industry, nine venues, and multiple online brands.
• A growing business environment with potential for career development as the company expands.

Working pattern

The role follows a rotating schedule within venue operating hours and includes evening and weekend work.

Application process

Applications are reviewed individually, and shortlisted candidates whose experience aligns with the role can expect a response within a few days.

Additional information

The duties listed are not exhaustive and may be updated or adjusted as required.