Content Associate

Role overview

Join a fast-moving team in Lusail, Qatar, where you will help maintain high-quality content operations across menus, promotions, and campaigns. This position is focused on keeping listings accurate, supporting merchants and internal teams, and continuously improving content processes and quality standards.

Key responsibilities

• Keep menu listings up to date, accurate, and aligned with the company’s platform standards.
• Develop and manage promotional content and campaign materials that support merchant and customer engagement.
• Partner with the team to review content quality, spot process or SOP gaps, and suggest practical improvements.
• Run coaching sessions for outsourced team members to help strengthen capability and performance.
• Work with account managers to respond to urgent requests and resolve issues quickly and effectively.
• Handle escalations and coordinate in-person merchant visits when needed to close issues and maintain healthy relationships.
• Look for workflow inefficiencies, recommend solutions, and support smooth implementation of changes.
• Juggle multiple priorities, including urgent updates, team coordination, and merchant-facing tasks, while keeping work organized.

Requirements

• A bachelor’s degree in Business Administration, Marketing, Communications, or a closely related discipline.
• About 2 to 3 years of experience in content operations, quality assurance, or a similar role within e-commerce or retail.
• Hands-on familiarity with content management systems and related tools.
• Understanding of e-commerce platforms and marketplace operations.
• Prior experience working with outsourced teams is advantageous.
• Excellent attention to detail and strong organizational ability.
• Strong written and verbal communication skills; Arabic language ability is a plus.
• Comfort working in a fast-paced, changing environment.
• A proactive mindset with strong problem-solving skills and an eye for process improvement.
• Background in coaching, training, or managing outsourced team members.
• Good collaboration and interpersonal skills for working with account managers, merchants, and cross-functional stakeholders.
• Proven ability to prioritize work and manage several tasks under pressure.

About Snoonu

Snoonu is Qatar’s homegrown super app, bringing delivery, shopping, and other everyday services together in one platform. The company is powered by technology, backed by a global team, and focused on making daily life easier.

The organization aims to become the region’s first Qatari ultra app, using innovation and technology to create broader impact. Its broader mission is to reshape everyday living by connecting people to more possibilities through technology.

Values and work culture

• Customer first: prioritize customer needs above all else.
• Integrity: act honestly, ethically, and with trustworthiness.
• Curiosity and creativity: keep innovating and building better solutions.
• Ownership and leadership: lead by example and take responsibility.
• Efficiency and results: work smart, move quickly, and deliver outcomes.
• People focus: value teamwork and shared success.

Perks and workplace benefits

• Work with a globally distributed team.
• Access learning budgets, courses, and growth tools.
• Enjoy autonomy and ownership over your work.
• Benefit from generous leave and wellness-focused time off policies.
• Operate in an agile environment across product and operations.

Certifications and company commitments

The workplace is recognized as a Great Place to Work®, reflecting a people-first culture where employees are valued, empowered, and encouraged to do their best work. The company also holds ISO 9001:2015 and ISO 45001:2018 certifications, highlighting its commitment to quality standards and a safe, supportive environment.

In addition to its core business, the company emphasizes sustainability and community contribution through eco-conscious initiatives and CSR efforts. It also describes itself as an equal opportunity workplace that values fairness and inclusion for people from all backgrounds.

Additional information

This role is based in Lusail, Qatar, and is offered as a full-time, onsite position. No salary details, number of openings, or start date were provided.