Chat Operator

About the Company

Social Discovery Group (SDG) is a large global network of social discovery businesses serving millions of users through many products. The company focuses on addressing loneliness, isolation, and lack of connection by making virtual intimacy a normal part of online interaction. Its product portfolio includes social entertainment platforms that help people from different cultures and regions connect online, with well-known brands such as DateMyAge, Dating.com, EuroDate, Dil Mil, and Cupid Media. SDG operates in more than 150 countries and has an international team of 1000+ professionals and digital nomads working from locations around the world.

The company highlights its remote-first culture and recognition as a two-time Great Place to Work winner (USA & Japan, 2024–2025) as well as a Top-5 company for work-from-anywhere roles by FlexJobs in 2025.

Role Summary

SDG is hiring a Chat Operator to support chat quality, observe conversation flow, and help improve automated and human interactions. This is a full-time remote position.

Key Responsibilities

• Keep track of chat activity for more than 8 hours each day.
• Step in from time to time to reply on behalf of companions when needed to improve the quality of communication.
• Observe and assess how conversations develop between clients and companions.
• Review Copilot output and judge the quality of its responses.
• Spot problems in automated messages and escalate them appropriately.
• Coordinate requests for content such as photos or videos based on client requirements.

Candidate Profile

• Excellent attention to detail.
• Comfort with repetitive work and the patience to stay focused over long periods.
• A methodical, organized, and systematic work style.
• Good understanding of customer behavior and the ability to relate to different user types.
• Interest in learning and using AI-based tools.
• Quick learner with a strong willingness to grow.
• Strong written Russian and good English communication skills.

Compensation and Benefits

• Full-time remote work opportunity.
• The starting pay or salary range will be discussed with shortlisted candidates during the hiring process and before employment begins.
• Referral bonuses of up to $5000 for recommending successful candidates to the company.

Additional Information

The employer encourages interested candidates to apply and join the team.