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About the Company

The company is a fast-expanding technology business focused on improving litigation support through modern tools and high-touch service. Founded in 2018, it builds solutions for live video assistance and instant technical troubleshooting for legal teams. Its goal is to make depositions and virtual proceedings smoother and more efficient through reliable platforms and a service-first mindset. The team values innovation, collaboration, and professional growth, and encourages employees to help shape the company’s evolving impact in the industry.

About the Role

The Virtual Tech Assistant is a remote, part-time position centered on live technical support during depositions. In this role, you will act as a real-time, face-to-face support contact, working with the company’s proprietary platform and Zoom to keep sessions running smoothly. You will be responsible for resolving audio-visual and connectivity issues quickly, guiding clients through technical steps, and delivering a polished, attentive service experience. This role suits someone who communicates clearly, stays composed in a virtual setting, and brings a strong customer service approach. You will be part of a collaborative support team committed to making every session successful.

Qualifications

At least 2 years of experience in customer service.
Minimum 1 year of experience working with Zoom or similar video conferencing platforms.
Comfortable using Zoom and other virtual meeting tools.
At least 6 months of prior remote work experience.
Strong eye for detail and solid organizational ability.
Excellent spoken and written communication skills.
Available for at least 20 hours each week, Monday through Friday, between 9:00 am and 5:00 pm PST.
Able to perform well in a busy, fast-moving environment.
Good technical instincts and problem-solving ability.
Experience in legal work or startup environments is an advantage, but not mandatory.

Responsibilities

Deliver live technical assistance during depositions using the company’s platform and Zoom.
Identify and fix audio, video, and internet-related problems quickly so proceedings continue without interruption.
Provide support in a professional, concierge-style manner before, during, and after each session.
Help clients and attorneys with setup and navigation of the virtual platform.
Oversee virtual deposition environments to reduce the risk of disruption.
Work with teammates to exchange best practices and strengthen support workflows.
Take part in onboarding and ongoing training to remain up to date on platform changes and procedures.
Keep accurate documentation of support actions and technical issues.
Protect confidentiality and follow security expectations when handling sensitive legal information.

Benefits

Hourly compensation of $20 to $23, with room for growth.
Stock option participation as part of the company’s shared success approach.
Monthly healthcare reimbursement to help cover insurance premiums.
Wellness and mental health support for employees and their households.
A company-provided computer plus a monthly internet stipend.
Access to a 401(k) retirement plan.
Paid sick leave and flexible work scheduling.
Opportunities to build skills and advance in a fast-changing industry.

Equal Opportunity

The employer follows equal opportunity hiring practices and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or other protected characteristics. Hiring decisions are made based on qualifications, merit, and business needs. The company aims to maintain an inclusive workplace where people from diverse backgrounds can thrive. Candidates who need interview accommodations can request them through the company’s accommodation contact. Applicant data is handled according to privacy laws and company policies, and background checks are performed only after an offer has been made.

Virtual Tech Assistant