TechOps Support Analyst

Role Overview

This opportunity is for a TechOps Support Analyst role supporting a telecom project in Gurgaon. The position is with Net Connect Global for an Airtel payroll/project deployment arrangement. It is intended for someone who enjoys hands-on technical operations work and can thrive in a fast-moving support environment.

About the Organization

Net Connect Global is a long-established technology and services partner serving global captive centers. The company focuses on digital transformation and has over 25 years of experience building IT partnerships. Its guiding principle is to create positive outcomes for employees, clients, partners, and the broader world through technology, innovation, and enterprise.

Project and Deployment Details

The opening is for the Airtel project, with work based in Gurgaon. The employer note states that this is an NCG employment arrangement linked to an Airtel project. Candidates should also note that an Octo Welocity link will be shared and that an AI interview report is mandatory.

Role Summary

As a TechOps Support Analyst, you will help keep the technical environment running smoothly. The job suits entry-level to early-career professionals who are comfortable working in a technical support setup and can contribute to day-to-day system stability and troubleshooting.

Key Duties

• Support the regular operation of technical systems and infrastructure.
• Assist with system monitoring, maintenance, and issue resolution.
• Work on troubleshooting to identify and fix operational problems quickly.
• Collaborate with other teams to ensure smooth technical service delivery.
• Use automation or scripting where possible to make routine tasks more efficient.

Required Background

• A bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• 1 to 2 years of experience in technical operations or support, ideally in a Linux-based environment.
• Strong command of Linux operating systems.
• Working knowledge of SQL database management.
• Good troubleshooting ability and a proactive approach to maintenance.
• Effective communication skills and the ability to work with cross-functional teams.
• Exposure to shell scripting or similar automation tools is expected.

Additional Candidate Instructions

The hiring note requests updated profiles for consideration. Candidates are asked to provide the following details during the process: total experience, current CTC, expected CTC, notice period, location, whether this is a third-party payroll opening, whether the Octo Welocity link has been received, and whether the candidate can attend the AI interview.

Eligibility

Applicants do not need to be graduates to be considered for this opening.

Other Notes

The role is associated with an ISO-certified, 30-year-old organization. The post also mentions that this is a payroll/project-based opening linked to Airtel.