Shift Supervisor

Role Overview

As a Starbucks Shift Supervisor, you will support the store manager in running day-to-day store operations during assigned shifts. In a team lead capacity, you will assign partners, delegate work, and help deliver the Starbucks experience through outstanding service, quality beverages and food, and a tidy, welcoming store.

You will also be expected to model Starbucks values and guiding principles while contributing to a workplace that is widely recognized as a strong place to build a career.

Key Responsibilities

• Demonstrate honesty, integrity, and product knowledge in a way that reflects Starbucks culture, mission, and values.
• Stay composed during busy periods or unexpected situations and set a steady example for the shift team.
• Watch for customer and store needs and adjust based on environmental cues.
• Keep the manager informed so the team can respond appropriately and maintain the desired “Third Place” experience throughout the shift.
• Support onboarding and training of new partners by reinforcing good performance and offering respectful, constructive coaching.
• Share partner performance updates with the store manager during the shift.
• Help build a positive team atmosphere by noticing morale or performance changes and raising them with the manager.
• Create a supportive learning environment by giving clear, timely, and respectful coaching to improve operational results and partner performance.
• Provide exceptional service by leading with a customer-first mindset and building genuine customer connections.
• Identify customer needs and respond effectively.
• Build strong working relationships with shift partners by understanding individual motivations, needs, and concerns.
• Run store operations during scheduled shifts.
• Organize opening and closing tasks as assigned.
• Follow operational procedures, including cash handling, safety, and security practices, to protect all partners during the shift.
• Ensure the team follows proper cash management and register procedures.
• Check in with baristas throughout the shift to support consistent, high-quality customer service.
• Maintain regular attendance and punctuality.
• Prepare beverages, whole-bean products, and food items according to recipe and presentation standards.
• Follow health, safety, and sanitation rules for all products.
• Recognize individual and team achievements and work with the store manager to find effective ways to celebrate success.
• Use operational tools to support excellence throughout the shift.

Experience and Skills

This role calls for prior customer service experience in a retail or restaurant setting, along with the ability to direct others, learn quickly, communicate clearly, work well with people, and contribute as part of a team.

Additional Information

Starbucks is an equal opportunity employer and welcomes qualified applicants from all backgrounds. The company is committed to building a diverse and inclusive workplace and encourages applications from people of color, women, LGBTQIA+ individuals, veterans, and people with disabilities.

Applicants with criminal histories may be considered in line with applicable federal, provincial, and local laws. This is an ongoing hiring opportunity.

Reasonable accommodations are available for applicants with disabilities. Assistance can be requested by phone at 206-318-0660 or by email at applicantaccommodation@starbucks.com.

Benefit information is mentioned by the employer, though specific benefits are not listed in the source.