Program Manager

About Sprinklr

Sprinklr is an AI-led Unified-CXM platform built to help brands create consistent, high-quality customer experiences across every touchpoint. By blending human judgment with AI speed, the platform enables teams to work more efficiently, respond more intelligently, and build stronger customer loyalty. Its unified suite supports social media management, marketing, advertising, customer feedback, and omnichannel contact center operations, helping large enterprises connect data, eliminate silos, and act on live insights. More than 1,900 enterprises, including 60% of the Fortune 100, use Sprinklr worldwide.

Role Overview

Sprinklr’s Professional Services team is hiring a Global Program Manager to oversee one strategic enterprise program for a public-sector client in Doha. The role is accountable for full program delivery and involves working closely with a dedicated retained team assigned to the client.

This is a full-time, on-site position based at the client site in Doha, Qatar. The selected candidate will be expected to work from the client location and engage directly with public-sector stakeholders on a daily basis.

Key Responsibilities

• Take full ownership of one strategic enterprise program for a public-sector client, while coordinating the retained delivery team and managing scope, change control, risks, issues, and mitigation actions.
• Work alongside consulting teams, leadership, and other internal or regional groups to keep delivery moving smoothly.
• Keep the overall program on track while ensuring individual projects stay aligned to schedule and budget.
• Build strong working relationships with client executives and internal stakeholders, ensuring the right people are involved at the right time.
• Develop and sustain long-term, trusted connections with both client-side and internal partners.
• Build a solid understanding of Sprinklr’s platform modules and how they work together so you can shape practical plans and high-level solutions.
• Track, report, and forecast each project accurately for both internal and external stakeholders.
• Handle risks, issues, and change requests effectively across the program lifecycle.
• Manage client expectations and briefs, and help drive outcomes that are measurable and meaningful.
• Set a high standard for the team and promote quality and excellence in delivery.
• Share weekly status updates and burn reports with relevant stakeholders.
• Stay informed about industry trends and the broader environment that may influence client solution opportunities.

Experience and Background

The ideal candidate should have experience managing enterprise SaaS programs for government, public-sector, or other highly regulated clients, and should be comfortable working from the client site with frequent executive interaction. Prior exposure to business owners and senior decision-makers is important, along with experience in IT, SaaS, social, or software project environments.

Experience working with distributed, multicultural, and multi-geo delivery teams is important. Prior delivery experience in Qatar or the wider GCC region is considered a strong advantage. The role also calls for someone who has led large, multi-organization initiatives and can create accountability across teams to achieve business goals.

Additional expectations include the ability to identify and resolve problems, manage risks, create detailed work plans and specifications, allocate resources, and run team meetings. The position also requires leadership in handling project, departmental, and enterprise risks linked to projects, systems, and business analysis.

Strong influencing, negotiation, and mediation skills are needed, along with the ability to motivate people without direct reporting lines. Mentoring ability, team-building strengths, and sound judgment in solving problems are also important. A strong understanding of software development lifecycles, web technologies, and web development processes is expected.

Excellent verbal and written communication skills are required. English fluency is mandatory, while Arabic is highly desirable for effective engagement with local stakeholders. Experience with Agile project management is a plus, and professional certifications such as PRINCE2, PMP, or Scrum are welcome.

Benefits and Culture

Sprinklr offers a benefits package designed to support employee well-being and professional growth. Where applicable, team members and their families may receive voluntary healthcare coverage. Paid time off is provided so employees can rest and recharge, and the company also offers an open mentoring program to encourage growth and meaningful connections.

Equal Opportunity and Additional Notes

Sprinklr is an equal-opportunity employer committed to fair employment practices and an inclusive workplace. The company does not discriminate on the basis of race, color, religion, creed, national origin, ancestry, ethnicity, sex, gender, pregnancy, sexual orientation, gender identity, age, disability, citizenship, veteran status, genetic information, or any other protected characteristic.

Reasonable accommodations may be requested during the interview process by contacting the recruitment coordinator or recruiter directly.

Applicants should also remain alert to recruitment fraud. The company does not request money, equipment payments, unnecessary personal information, or Bitcoin-based payments during hiring, and official email communication will not come from executives. Anyone who suspects improper representation should avoid engaging and block the contact immediately.