Learning Associate, Learning and Development

Role overview

This position supports training execution across a fulfillment center, covering all process paths. The role focuses on improving how people learn, strengthening operational performance, and helping different teams in the building achieve training goals.

Key duties

• Plan, coordinate, and deliver training for all relevant process paths within the fulfillment center.
• Review training approaches and fine-tune methods to improve learning quality and operational output across the site.
• Support the execution of training plans and help meet workforce development needs.
• Work on flexible schedules and shift patterns as required.
• Act as a supervisor for instructors and peer trainers working with new hires.
• Provide instructor training, observation, and coaching aligned to AMET standards.
• Keep training records current in the console.
• Maintain and deliver AMET training materials in line with AMET standards and ensure a positive learning experience.
• Use data daily to improve the new hire learning journey.
• Share feedback with instructors and peer trainers on delivery quality and new hire group performance.
• Ensure all tests and audits are completed and responses are tracked.
• Arrange instructor assignments and monitor cross-training to meet peak skill needs.
• Partner with operations to identify skill gaps for critical roles through a skills matrix.
• Support operations in delivering critical role training.
• Improve processes by collecting feedback and analysing data.
• Assist in recruiting instructors and peer trainers.
• Attend meetings as needed and provide the required information.
• Work with agency managers to improve new hire performance.
• Contribute feedback and improvements to AMET-level projects.

Requirements

• Must be comfortable working flexible shifts and schedules.
• Strong written and verbal communication skills, including presentation ability.
• Proficiency with Microsoft Office tools such as Excel, Word, PowerPoint, and Outlook.
• Ability to supervise, coach, and coordinate trainers and instructors.
• Data-driven approach to monitoring learning outcomes and process improvement.
• Experience supporting training records, audits, and training administration.

Education

Graduate or post-graduate qualification preferred.

Additional information

This role is based in Dubai, Dubai, United Arab Emirates, and is a full-time onsite position. The position is part of Q Express Documents Transport LLC - Dubai South Branch - L14. Workplace accommodation support is available for candidates who need it during the application, interview, or onboarding stages.

Job ID: A10385953.

No stipend or salary amount was specified.