Account Manager

About Talabat

Talabat is part of the Delivery Hero Group, a global local delivery platform focused on making ordering fast, simple, and convenient. The business operates in about 65 countries and is headquartered in Berlin, Germany. Delivery Hero has been traded on the Frankfurt Stock Exchange since 2017 and is included in the MDAX index.

Role Overview

As an Account Manager, you will own and expand relationships with restaurant and vendor partners. You will act as the primary contact for your accounts, guiding partners on how to strengthen their presence on the platform, increase sales, and maintain high satisfaction levels.

Core Responsibilities

• Develop and nurture lasting relationships with existing restaurant and vendor partners.
• Strengthen partner retention by offering responsive support, clear communication, and dependable service.
• Act as a reliable advisor by sharing insights that help partners grow their business on the platform.
• Review sales, operational, and engagement data to spot opportunities to improve menus, pricing, promotions, and delivery flow.
• Translate performance metrics into practical recommendations that improve revenue and operational efficiency.
• Hold periodic business reviews to track progress, align on goals, and identify expansion opportunities.
• Find ways to grow each account through upselling, cross-promotions, and overall performance improvement.
• Support partners in refining their content, including menu structure, imagery, and delivery timing, to improve customer engagement and conversion.
• Recommend and coordinate promotional campaigns and marketing initiatives that can increase order volume.
• Work closely with Marketing, Logistics, and Operations teams to respond quickly to partner needs and solve problems.
• Ensure accounts are onboarded smoothly, campaigns are executed properly, and issues are resolved efficiently.
• Negotiate and renew commercial terms to support a balanced and strategic partnership.
• Monitor partner compliance with service agreements and operational expectations, including delivery quality and availability.

Requirements

• At least 2 years of experience in Account Management, Sales, or Partner Success; background in food tech, FMCG, or e-commerce is an advantage.
• Strong analytical ability with hands-on experience using dashboards and Excel or Google Sheets to interpret performance data.
• Excellent verbal and written communication, negotiation, and relationship-building skills.
• A customer-focused approach with a strong commitment to creating value for partners.
• Self-driven and able to work independently in a fast-moving environment.
• Arabic fluency is mandatory.

Additional Information

This role is based in the Doha Metropolitan Area and is an onsite full-time position.

No stipend or salary details were specified in the source information.

No vacancy count, education requirement, start date, or application deadline was provided.