Technical Implementation Manager

About Workday

Workday is a Fortune 500 company and AI-driven platform that helps organizations manage people, money, and agents. The company focuses on building a workplace where hard work leads to meaningful outcomes for employees, customers, and the wider world. Its culture emphasizes integrity, empathy, collaboration, curiosity, and optimism, with a strong commitment to growth, inclusion, and long-term support for its people.

About the Team

HiredScore is now part of the Workday family and specializes in talent orchestration technology. Its AI, automation, and deep integrations help large enterprises improve recruitment productivity, advance diversity hiring, support internal mobility, and manage total talent more effectively. The platform is built to match, rediscover, and engage talent, while reducing manual work and improving decision-making. The team values learning, collaboration, agility, and fast feedback, with employees treated as the top priority.

Role Summary

The Technical Implementation Manager acts as the primary customer contact during the pre-launch phase and oversees the full implementation project. This includes managing scope, quality, schedules, and key metrics, while serving as a bridge between the client, development team, and product team. The goal is to ensure the customer receives maximum value after launch and that all commitments are delivered on time.

The role involves working closely with internal and external stakeholders, including executive leadership, R&D, product, professional services, customer success, and senior client leaders. You will create and manage daily project plans, monitor progress, adjust timelines when needed, and identify and resolve issues that could affect delivery.

Key Responsibilities

• Keep internal and external stakeholders informed about project progress, risks, issues, decisions, and follow-up actions.
• Lead implementation activities with strong project ownership and analytical problem-solving.
• Understand customer challenges and recommend practical solutions aligned to their needs.
• Set up the product within the client environment according to the statement of work and implementation plan.
• Maintain strong communication and working relationships with U.S.-based customers and other stakeholders to support delivery and satisfaction.
• Share post-launch maintenance requirements with the customer for the defined support period after go-live.
• Document important tasks, achievements, and customer communications for tracking and review.
• Coordinate with Customer Success and Support teams to move the account from implementation into launch, training, and adoption smoothly.
• Identify opportunities for product or business improvement, as well as risks that could delay implementation, and escalate them when necessary.

Requirements

• At least 4 years of experience in technical implementation or project implementation management, including hands-on configuration work.
• At least 3 years of experience configuring systems using XML or YML files, or self-service tools.
• 2 years of experience implementing SaaS products and delivering large-scale software projects.
• At least 2 years of experience working on external, client-facing enterprise products.
• Prior experience using configuration tools and completing technical tasks independently.
• Experience with SQL or NoSQL databases.
• Ability to handle changing priorities, address technical and operational challenges, and stay effective in a fast-paced environment.
• Strong analytical thinking and the ability to translate business needs into application and operational requirements.
• Comfort working in a process-driven environment with a strong problem-solving mindset.
• Familiarity with Agile practices and the software delivery lifecycle.
• Experience with project management and documentation tools such as Microsoft Project, Jira, Monday, and repository-based documentation systems.

Compensation and Benefits

The base salary range for Ireland is €56,300 to €84,500 per year. Actual pay will depend on experience, skills, education, responsibility level, role demands, location, and business needs. The role may also be eligible for a bonus plan or role-specific commission/bonus, along with annual refresh stock grants. Full benefits information is available through the company’s standard compensation and benefits program.

Flexible Work Model

This role follows a flexible work approach that combines in-person collaboration with remote work. Team members typically spend at least 50% of their time each quarter in the office or in the field with customers, prospects, and partners, depending on the role. Remote home-office employees may also meet in offices for important collaboration moments.

Equal Opportunity and Accessibility

The employer will consider qualified applicants with arrest and conviction records where permitted by law. The company is an equal opportunity employer and welcomes applicants with disabilities and protected veterans. Candidates can request accommodations during the hiring process by contacting the stated accommodations email address.

Application Safety Notice

Applicants are advised to use only the company’s official careers channel for job applications. The company does not request recruiting fees, consulting fees, or coaching payments as part of the application process.

Additional Information

The employer also participates in employee referral processes for referred candidates. The job notice includes a location in Dublin, County Dublin, Ireland, and mentions a flexible work setup with a mix of office and remote work.

The job is offered as a full-time position.