Resort Manager - Facility Management Services

About the Company

StayVista is a leading villa hospitality brand in India, known for premium group stays in carefully selected luxury villas across popular holiday destinations. The company focuses on delivering memorable experiences through thoughtful hospitality and distinctive properties, with a team culture built around travel, service excellence, and continuous growth.

Why Join StayVista

You will be part of a fast-moving team where learning and improvement are encouraged. The organization supports skill development and offers villa discounts so employees can enjoy the kind of stays they help deliver.

Role Overview

As a Resort Manager - Facility Management Services, you will be responsible for guest satisfaction, readiness of the property, and supervision of on-site teams such as housekeeping, cooks, butlers, security staff, and gardeners. The role involves managing daily operations, upkeep, stock control, SOP compliance, and coordination with guests, vendors, and internal stakeholders. You will also oversee budgeting, financial tracking, and guest delight initiatives to maintain a smooth and high-quality service experience.

Key Responsibilities

• Oversee housekeeping, maintenance, and all support staff to ensure smooth property operations.
• Coordinate timely inspections and repairs with AMC vendors, OEMs, and technicians.
• Implement SOPs consistently and manage inventory, records, and financial controls.
• Maintain compliance with applicable safety norms, including fire and electrical safety.
• Work closely with internal teams, vendors, and stakeholders to resolve operational issues.
• Keep accurate documentation for equipment servicing, maintenance activity, and incident reporting.
• Ensure the property remains clean, well-maintained, and aligned with service standards.
• Take on additional responsibilities related to owner and guest management as required by business needs.

Candidate Profile

The ideal candidate should be comfortable leading operations in a hospitality environment and ensuring strong guest satisfaction. You should be able to manage teams effectively, handle vendor coordination, and maintain detailed operational oversight.

Additional Requirements and Preferences

• Minimum 3 to 4 years of experience in hospitality or guest services, with exposure to operations and guest satisfaction.
• Comfort with managing housekeeping, maintenance, and support teams.
• Practical understanding of SOP execution, stock management, and financial monitoring.
• Awareness of statutory requirements related to fire and electrical safety.
• Strong stakeholder management and communication skills.
• Ability to maintain logs, servicing records, and incident documentation accurately.
• Focus on cleanliness, service quality, and property standards.
• Having access to a personal two-wheeler or four-wheeler is an added advantage.

Performance Expectations

• Keep guest experience issues at 3-star ratings or below within the expected threshold.
• Manage guest registration-related tasks such as indemnity, document collection, booking queries, and guest communication.
• Ensure owner feedback remains at least neutral.
• Complete the FM operations tracker on time, including inventory, AMC updates, vendor payments, and daily tracking.
• Maintain a mystery audit average above 80% across assigned properties each month.

Work Culture and Competencies

StayVista values curiosity, customer focus, resourcefulness, continuous learning, trust, enjoyment, and teamwork. The role also calls for strong business understanding, adaptability, leadership, customer centricity, planning, result orientation, and clear communication.

Equal Opportunity Statement

StayVista is an equal opportunity employer and does not make hiring decisions based on race, colour, religion, caste, creed, nationality, age, sex, pregnancy, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other protected characteristic under applicable law.