Receptionist

Role Overview

The Receptionist will manage the front desk at the center and serve as the first point of contact for visitors and callers. This role focuses on handling customer questions in person and by phone, maintaining a professional service environment, and supporting day-to-day front office operations.

Key Responsibilities

• Deliver courteous, professional customer service to every visitor and ensure the site presents a high service standard.
• Keep the reception counter tidy, organized, and free of clutter while prioritizing incoming work.
• Receive customer complaints and pass them to the appropriate team member for follow-up.
• Greet visitors at the front desk, welcome them, and guide them to the correct person or department.
• Explain information and clarify customer questions according to their requests.
• Handle incoming calls by answering, screening, responding to, and forwarding them appropriately.
• Collect and organize incoming mail from customers and RTA in line with management instructions.
• Issue queue tokens through the queue management system according to the service needed.
• Carry out basic receptionist and clerical tasks such as filing, photocopying, typing, and faxing in both Arabic and English.
• Support customers from all nationalities, including those arriving during busy periods or those who are upset.
• Guide customers with incomplete documents so they can be assisted accurately.
• Answer customer questions even when they are outside the core business scope.
• Help promote center services such as comprehensive tests, sensitization, typing, and printing to encourage additional sales.

Qualifications and Experience

• A degree from a recognized higher secondary school or an equivalent educational background is required.
• At least 1 year of experience in customer service or customer handling is needed.
• Previous exposure to office administration or office management is an added advantage.
• The selected candidate must pass the RTA interview.

Skills and Attributes

This position calls for strong communication, multitasking, prioritization, organization, technical ability, interpersonal skills, initiative, problem-solving, and reliability.

Additional Information

The role involves working with customers of varied nationalities and managing pressure during peak hours. It also requires maintaining a clean and organized front desk and supporting sales of center services where applicable.