Officer, Collections

Role overview

This position is focused on managing assigned overdue mortgage accounts and driving them toward resolution. The work involves steady customer follow-up, persuasive communication, and negotiation to recover payments on accounts that have been allocated against set targets.

Core duties

You will be responsible for contacting customers regarding overdue mortgage accounts, maintaining regular follow-up activity, and working toward successful resolution of the delinquent balances. The role requires using negotiation and persuasion to achieve the recovery goals tied to the assigned portfolio.