Office Manager

About Airbnb

Founded in 2007, Airbnb began when two hosts opened their San Francisco home to three guests. Since then, the platform has grown into a global community of more than 5 million hosts and over 2 billion guest arrivals across nearly every country. The company’s aim is to help people experience communities in a more authentic way through unique stays and experiences.

Role Overview

The Office Manager is central to creating a smooth, welcoming, and well-run office environment. In this role, you will coordinate everyday workplace operations, support local leaders and employees, and help ensure the office is ready for productive work, collaboration, and gatherings. You will work closely with the country manager and multiple partner teams to keep the workplace efficient, connected, and functional.

This position sits at the intersection of operations, hospitality, organization, and administrative support. It involves coordination with Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control, and Employee Experience. The role reports to the Country Manager and has dotted-line alignment with the Regional Workplace Operations and Gathering teams.

What You’ll Do

• Keep the office prepared, organized, and operationally ready every day.
• Be a friendly, visible point of contact for employees, visitors, and guests.
• Support day-to-day workplace experience services and programs.
• Track office issues, address concerns early, and escalate when needed to regional or global partners.
• Maintain hospitality standards across shared spaces, meeting rooms, and the wider office environment.
• Coordinate workplace operations such as hospitality services, food programs, and office amenities.
• Work with vendors and service providers to ensure reliable service and quick resolution of issues.
• Monitor workplace conditions and review employee feedback to improve the experience.
• Manage office requests, follow-ups, documentation, communication, and operating processes.
• Help implement office standards, playbooks, and utilization reporting.
• Act as a dependable administrative partner to the Country Manager.
• Provide diary/calendar booking support, meeting coordination, and room scheduling for the Country Manager.
• Coordinate with executive assistants for leadership visits, executive meetings, and business gatherings.
• Support employees and leaders in using office services and resources effectively.
• Organize logistics for local gatherings, leadership visits, and employee engagement activities.
• Partner with Workplace Operations and the Regional Gathering Manager to deliver events and connection moments.
• Prepare meeting spaces, hospitality details, vendors, and attendee experience for smooth execution.
• Support community-building experiences in the office using global guidance while adapting them to local needs.
• Build strong relationships with employees, leaders, executive assistants, vendors, and cross-functional partners.
• Promote a culture of hospitality, responsiveness, and service.
• Collect employee feedback and share insights that can improve the office experience.
• Help create a workplace where people feel welcomed, informed, and connected.

Experience & Qualifications

• At least 5 years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or a similar area.
• Proven ability to organize work well and coordinate projects effectively.
• Background in supporting meetings, events, leadership visits, or workplace programs.
• Strong verbal and written communication skills, along with solid people skills.
• Careful attention to detail and consistent follow-through.
• Comfort handling multiple priorities in a fast-moving environment.
• A service-oriented, hospitality-first mindset.
• Good judgment and practical problem-solving ability.
• Experience working with vendors and cross-functional stakeholders is an advantage.
• Professional fluency in both English and German.

Location Requirement

This role must be based in the Berlin office and requires working on-site five days per week.

Additional Information

This role does not include travel booking or expense management. Support is limited to calendar and diary assistance for the Country Manager.

Compensation & Benefits

The annual base salary range for Germany is €68,000 to €80,000. The role may also be eligible for a bonus, equity, benefits, and Employee Travel Credits. Pay may vary based on training, transferable skills, work experience, business needs, and market conditions.

Inclusion Statement

Airbnb encourages applications from the broadest possible talent pool and welcomes qualified candidates from all backgrounds.