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- Applicants with customer service experience, good spoken English, strong organisation skills, and the ability to thrive in a busy hotel environment are suitable for this role. Team players are encouraged to apply. The employer welcomes candidates from all backgrounds and abilities, and can accommod…
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Role overview
Dalata Hotel Group is looking for a Night Porter to support smooth overnight operations at its Cambridge hotel. The role is hands-on and guest-facing, combining front-of-house service, basic porterage, and upkeep of public areas to help maintain a welcoming and safe environment.
You will be trained through Dalata Academy and will work alongside experienced colleagues who can support your development. The company places strong emphasis on internal progression, so this position also offers room to build a longer-term career within the group.
Key duties
- Handle guest check-ins and check-outs when needed, and assist with luggage and porterage requests.
- Keep hotel areas clean and presentable, including the lobby, back office, stairways, restaurant floor, bar floor, public spaces, staff areas, and meeting room floors.
- Carry out additional cleaning tasks assigned by the manager on duty and complete the nightly checklist, which may include preparing function rooms and the breakfast area.
- Maintain the front entrance and exterior spaces so they remain tidy at all times, including clearing rubbish and emptying bins.
- Understand and follow the hotel’s fire procedures to help protect staff and guests.
- Assist with setting up meeting rooms.
What the employer is looking for
- Previous experience dealing with customers.
- Clear spoken English.
- Well-developed organisational ability.
- Comfort working in a fast-paced setting.
- A cooperative, team-oriented approach.
Benefits and development
- Complimentary employee meals while on duty.
- 50% discount on food and beverage across all properties.
- €60/£60 employee room rate at all Dalata-owned hotels.
- 30% discount for friends and family rates.
- Additional annual leave: one extra day for each year worked, up to a maximum of 5 days.
- Employee Assistance Programme.
- Cycle to Work and transport schemes.
- Pension access; local pension details can be confirmed with HR.
- Training and development opportunities through Dalata Academy to support career growth.
- Employee appreciation activities, team-building events, and regular charity initiatives.
About the employer
Dalata Hotel Group operates hotels with a focus on warm, attentive hospitality. Its portfolio spans Ireland, the UK, Germany, and the Netherlands, with continued expansion planned across key UK cities, Dublin, and mainland Europe.
The business places high importance on developing its people and offers a range of internal learning and progression programmes designed to help employees move forward in their careers.
Inclusion and application support
Dalata Hotel Group Plc is an inclusive employer and welcomes applicants from all backgrounds and abilities. If you need adjustments or support during the application process, you should mention your requirements when applying.