Mortgage Processor

About the organization

Nusenda Credit Union focuses on delivering strong member service, supporting the local community, and maintaining a workplace where people can grow. The organization emphasizes making a positive impact on members’ financial well-being and on the communities it serves. Diversity, equity, and inclusion are core values.

As an employer, Nusenda offers a competitive benefits package that includes multiple health and wellness options, competitive 401(k) matching, professional development opportunities, tuition assistance, and additional benefits.

Role summary

The Mortgage Processor role is responsible for handling residential mortgage loan applications in line with product requirements and applicable regulations. This position supports the submission of high-quality mortgage loans by ensuring documentation is complete, accurate, and properly verified. The role also involves professional interaction with employees, vendors, and members.

Key responsibilities

• Process residential mortgage loan applications according to loan product rules and regulatory standards.
• Prepare and support mortgage files by gathering complete, verified, and accurate documentation.
• Obtain and review supporting paperwork related to assets, credit, income, and title from third parties.
• Communicate professionally with employees, vendors, and members throughout the mortgage process.

Required experience and qualifications

• Between 1 and 3 years of experience in a similar or related position.
• A credential equivalent to a two-year college degree.

Key skills and working requirements

• Working knowledge of mortgage regulations, lending compliance, and processing standards.
• Ability to juggle multiple tasks, work to strict deadlines, and resolve issues effectively.
• Comfort handling sensitive or confidential information with care.
• Strong communication skills for both internal and external contacts, including in-person and email communication.
• Experience with multitasking and maintaining service quality under pressure.
• Proficiency with Microsoft Office and department-related internal systems.
• Ability to adapt quickly to changing priorities and communicate proactively.

Equal opportunity statement

Nusenda Credit Union is an equal opportunity employer. Hiring, promotion, discipline, and termination decisions are based on merit, competence, performance, and business needs. Employment is not influenced by race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other protected status under applicable federal, state, or local law.

Additional notes

This position is based in Albuquerque, New Mexico and is a full-time onsite role.