Floor Supervisor

Role overview

The Floor Supervisor supports day-to-day restaurant operations for the brand in Al Ain, Abu Dhabi Emirate, United Arab Emirates. This role focuses on maintaining service standards, supervising floor activities, and helping the team deliver a consistent customer experience in line with company procedures.

Key duties

• Take part in restaurant opening and closing routines while making sure the required rules and operating guidelines are followed.
• Inspect merchandise and visual displays every day to keep presentation aligned with brand standards.
• Assist with monthly stock checks for all brand equipment using the prescribed process.
• Ensure uniform presentation and personal hygiene standards are met at all times, both personally and across the team.
• Contribute to the organization’s objectives, support target achievement, and help implement standard operating procedures correctly.
• Welcome guests on arrival, share the menu, guide them in choosing items, and check in with tables to confirm satisfaction.
• Handle customer service tasks such as billing, escalated cases, and queries that are more complex than usual.
• Carry out supervisory responsibilities by assigning work, setting deadlines, monitoring output and quality, delivering training, and passing team concerns to senior management.
• Monitor staff performance and ensure the team follows the brand’s approved preparation methods.

Work standards

The position requires consistent attention to cleanliness, discipline, operational compliance, and strong service behavior throughout every shift.