Customer Support Representative

About Anagram

Anagram provides an insurance billing platform built specifically for eye care practices. Its all-in-one revenue cycle management system brings together instant eligibility checks, benefits verification, patient responsibility estimates, claims handling, payment posting, and related workflows to reduce time and cost for providers and help doctors spend more time on patient care.

Established in 2014, Anagram is now the largest and fastest-growing insurance billing platform for eye care providers in the United States, supporting more than 2,000 eye care professionals and processing hundreds of millions of dollars annually.

Role overview

In this position, you will be part of the Customer Support team and act as a trusted guide for customers using Anagram’s platform. You will help users understand the product, answer questions, and deliver a helpful, professional experience that strengthens relationships with healthcare providers. The role suits someone who takes initiative, works well with others, and can make a direct impact on customer satisfaction and business outcomes.

What you will do

• Respond to customers quickly and thoughtfully through chat and email.
• Listen carefully to customer concerns, identify what they need, and walk them through relevant product features.
• Keep internal knowledge resources and customer account records accurate and current.
• Communicate information about new product features, enhancements, and process changes to customers.
• Work closely with cross-functional teams to create a seamless customer experience.

What we are looking for

• 1–3+ years of experience in customer service or support.
• A collaborative team mindset with a positive, proactive attitude.
• Clear written and verbal communication, plus strong active listening skills.
• Solid problem-solving ability and good judgment in handling issues.
• Ability to juggle several priorities in a busy, fast-moving setting.
• Patience and empathy when dealing with difficult or sensitive situations.
• Willingness to learn quickly and work comfortably with tools such as Intercom, Slack, HubSpot, and Google Workspace.

Preferred background

• Interest in healthcare and in improving the experience for both patients and providers.
• Prior experience in a SaaS business or a high-growth startup environment.
• Familiarity with medical insurance terminology.

Compensation and benefits

• Competitive pay with salary plus equity ownership.
• MacBook, monitor, and other tools needed to perform the job well.
• Medical and dental insurance coverage.
• Unlimited paid time off.
• 401(k) retirement plan.
• Remote-first work environment.
• Fast-paced startup culture.

Equal opportunity statement

Anagram is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Compensation

The expected salary range for this role is $50,000 to $70,000.