Customer Representative - Station

Role overview

This position is being filled through an interview-based hiring process. The role focuses on delivering clear, accurate assistance to customers who interact directly with the station, while also handling the administrative work needed to keep daily operations running smoothly. In addition, the job supports ongoing sales efforts and looks for opportunities to create additional revenue whenever possible.

Key duties

The customer representative will support in-person customer needs, manage routine administrative tasks, and contribute to a productive station environment. The position also includes identifying chances to promote services and increase incremental business where appropriate.

Required knowledge, skills, and abilities

A high school diploma or equivalent is required, while a college diploma is preferred. Familiarity with Canadian customs rules is an advantage, as is knowledge of FedEx Express and Ground products and services. The role requires the ability to complete all basic and recurring training successfully, meet minimum scores on mandatory assessments, and work comfortably in a Windows-based PC environment.

Candidates should bring strong interpersonal and verbal communication skills, solid analytical and problem-solving ability, and good negotiation skills. The position also calls for the capacity to manage stress and perform effectively in a highly monitored, fast-moving, and changing workplace. Physical demands include lifting up to 70 lbs and moving packages weighing as much as 150 lbs with the proper equipment.

Additional notes

This is a reposted role, with the wage starting at 22.50. The job description is intended as a general guide and does not list every duty, responsibility, or qualification. The selected candidate may be assigned other tasks as needed, must continue completing required training and periodic recertification, and may be required to work different shifts based on operational needs. Where applicable, annual accreditations must also be maintained.

Bilingual and driving requirements

For positions based in Quebec, bilingual proficiency in French and English is required. If driving is a core part of the role, applicants must hold a valid licence such as class 5, G, or 1[AZ], and their record must show no more than two violations and/or accidents in the 24 months before applying. Candidates for driving-based roles are also reviewed using their annual driving record, interview performance, and results from administered driving assessments.

Employment equity

The employer values diversity and inclusion and aims to maintain a workplace that reflects the customers and communities it serves. A safe and respectful environment is offered, and applications are especially encouraged from women, persons with disabilities, Indigenous peoples, cultural communities, and 2ELGBTQ+ individuals. Recruitment adjustments can be arranged to support specific accessibility needs.

Compensation

The posting includes salary transparency information, but no fixed salary amount beyond the starting wage of 22.50 is provided in the source.