Customer Manager

About the Company

KAYTUS develops IT infrastructure products and solutions designed for cloud, edge, and other emerging environments. The company focuses on open and environmentally conscious infrastructure offerings and uses an agile approach to respond quickly to customer needs.

Role Overview

The Customer Manager will be responsible for strengthening major client relationships in Saudi Arabia, driving account growth, and supporting the adoption of KAYTUS products and solutions. This role combines customer development, strategic planning, commercial negotiation, and cross-functional coordination.

Key Responsibilities

• Build and grow important customer relationships across Saudi Arabia by understanding client priorities and turning them into account expansion and retention plans.
• Develop and execute a local customer-development strategy aligned with company goals to create long-term partnerships and improve customer loyalty and satisfaction.
• Coordinate with internal teams such as product, technical, and support to provide customized solutions, keep projects on schedule, and improve the overall customer experience.
• Handle commercial discussions, visit clients regularly, identify new business opportunities, close contracts, and support execution to achieve sales targets.
• Gather market insights and client feedback to inform product direction and strengthen market positioning.

Requirements

• Bachelor’s degree or higher.
• At least 5 years of experience in customer management or sales in Saudi Arabia, ideally in IT, cloud computing, or networking.
• Strong understanding of the Saudi market with an existing customer network and the ability to independently develop and manage accounts.
• Excellent communication skills and the ability to work effectively across cultures and with different stakeholders.
• Fluency in English and Saudi Arabia, along with strong business negotiation and written communication skills.