Cashier - Multiple Location

Position Overview

This opening is for a Cashier in the Branch Banking department at branch level, graded AM-II. The role is full-time and reports to the Branch Operation Officer. The position is based in a branch location.

Role Purpose

The cashier is accountable for carrying out cash-related branch operations in line with internal and external banking rules. The role also requires proper updating of registers and online records, along with end-of-day system reconciliation.

Key Responsibilities

The role covers daily cash operations, branch cash management, customer interaction, and compliance-led processing across branch transactions.

• Process cash-related transactions accurately and within defined timelines to support smooth branch functioning.
• Handle the branch cash function, including receiving and processing cheques, drafts, dividend warrants, pay orders, and similar instruments within approved limits, with proper acknowledgement on counterfoils.
• Disburse cash for withdrawal requests and accept cash against deposit challans.
• Collect loan repayments as per the EMI schedule and ensure system entries are updated correctly.
• Maintain inward and outward registers, petty cash records, and assets registers, and raise requisition forms to the Regional Head Office when needed.
• Reconcile physical cash against transaction books and vouchers every day and reflect the result in the branch end-of-day report.
• Share responsibility for safe handling of cash and for the operation and upkeep of the branch vault along with the operations officer.
• Engage with customers during deposits and disbursements, understand their needs, and identify opportunities to cross-sell products and services.
• Inform customers about new products and services offered by the bank.
• Provide courteous and efficient customer service and resolve routine needs professionally.
• Escalate customer issues and grievances to the appropriate authority without delay.
• Explain repayment dates and contact details clearly during disbursement and respond to customer questions politely.
• Encourage customers to use alternate channels for deposits, withdrawals, and enquiries.
• Count and verify cash at the start of the day and at day end before vaulting.
• Keep branch cash, keys, and other valuables in secure custody jointly with the Assistant Branch Manager.
• Ensure the cash desk operates smoothly and transaction turnaround times are met.
• Follow all applicable regulations and bank policies governing cashier activities and cash management.
• Record and verify loan repayment transactions.
• Confirm customer identity and authenticity during cash withdrawal processing.
• Check cash deposit slips for accuracy as per audit requirements.
• Update passbooks for transactions where applicable.
• Prepare cash bundles for currency chest deposits along with note slips.
• Stay updated on the bank’s products, services, regulatory requirements, and KYC principles.
• Complete certification programs arranged by the operations department.
• Attend mandatory training and complete required training man-days.
• Support goal setting, mid-year review, and performance appraisal timelines as required.

Role Size

The role includes responsibility for daily cash transactions, CRL limits, branch audit support, and ATM/vault handling. Financial and non-financial size details were not specified.

Minimum Qualifications and Experience

• A graduate degree is required; preference will be given to candidates with Finance or Commerce subjects.
• Experience of 1 to 2 years in handling high-volume cash operations is needed.
• Prior exposure to entries in financial modules or ERP systems is expected.
• Experience in consolidating accounting data is also required.
• No certifications are mandated for this role.

Skills and Competencies

• Strong cash handling and basic accounting ability
• Capability to identify counterfeit currency
• Careful, methodical, and timely service delivery
• Awareness of customer wait time and service efficiency
• Comfortable using computers in day-to-day work
• Working knowledge of relevant software tools, with on-the-job training provided
• Good numerical aptitude
• Ability to manage multiple tasks at once
• Positive interpersonal approach
• Customer-focused communication
• Good listening and verbal communication skills
• Execution focus, relationship management, and customer orientation

Key Interactions

This position interacts externally with neighbouring banks, cash management agencies, and BC agents. Internal stakeholders include the regional operations team, regional FCU officer, and service quality executive.

Additional Information

Prepared by Priyanka Pal on 14-02-2024, reviewed by Jyothi Mohan on 15-02-2024, and last updated by the TM Team on 17-02-2024.