Call Center Agent

Job Overview

This position is for a Call Center Agent based in Abu Dhabi, serving a government client through a one-year contract that can be renewed. The role is focused on delivering responsive, professional customer care and acting as a key contact point for customers.

Role Purpose

You will support a dedicated customer service cell by handling customer communication with speed, accuracy, and professionalism. The objective is to resolve inquiries, requests, and complaints efficiently while maintaining a high standard of service and following company procedures and recognized industry practices.

Key Duties

• Deliver comprehensive customer support services as part of a dedicated service team.
• Serve as the main contact for both current and potential customers.
• Respond to questions, service requests, and complaints across approved communication channels.
• Ensure customer interactions are handled accurately, courteously, and without delay.
• Work toward fast issue resolution and strong customer satisfaction.
• Adhere to company policies and standard operating procedures at all times.
• Follow established best practices relevant to customer service operations.

Job Details

• Job Code: JPC - 6080
• Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
• Client: Government Entity
• Contract duration: 1 year, extendable
• Education requirement: Bachelor’s degree