AI Customer Operations

Role overview

We are hiring for a customer operations and automation role within a hiring-tech platform used by more than 500 small businesses. This is a full-time position based in Bangalore, with customer support, coordination, and automation work combined into one role.

What you will do

• Manage incoming support tickets and email queries from customers.
• Speak with SMB founders and customers over the phone whenever needed.
• Work with the engineering team to surface, track, and resolve product bugs.
• Create automations that make support operations faster and more efficient.
• Handle day-to-day customer operations alongside workflow improvement tasks.

What we are looking for

• Someone who is comfortable using modern AI tools such as Claude Code, Cursor, or similar platforms in a meaningful, hands-on way.
• A proactive problem-solver who notices repetitive tasks and looks for ways to automate them.
• A candidate who can confidently communicate with non-technical founders on calls.
• Freshers and professionals with up to 2 years of experience are welcome.
• The candidate must be based in Bangalore for the full 4-week training period; after training, the role can be done remotely from anywhere in India.

Additional details

This role blends customer support, account coordination, and AI-driven automation work. The position is full-time. The location requirement is Bangalore during onboarding and training, followed by remote flexibility within India.